Tutorial: How to Fix Splashtop File Transfer Not Working

Does Splashtop allow file transfer?

Of course. If you’re working remotely or managing a team from a distance, you’ve probably relied on Splashtop at some point. This powerful remote desktop software makes it easy to access your files and applications from virtually anywhere. However, like any software, it’s not without its hiccups. The most frustrating issues that users also encounter are, for example, Splashtop mouse click not working or Splashtop file transfer feature stops working. Splashtop file transfer not working Windows can disrupt productivity and cause unnecessary stress, especially when you need to share files quickly.

In this article, we’ll walk you through the common reasons why the Splashtop file transfer might not be working and how to fix Splashtop file transfer not working issues. Whether you’re an IT professional or just someone trying to send a file to a colleague, these steps should help you get back on track.

How to fix Splashtop file transfer not working

Okay, now let's get to the “how to”. Here's how to troubleshoot and fix Splashtop file transfer not working issues.

Solution 1. Check Network connection

A stable and fast internet connection is crucial for file transfers. If your connection is slow or unstable, file transfers may fail. If your network is the problem, fixing this should resolve your file transfer issues. Ensure your device has a reliable internet connection by taking the following steps:

Step 1. Open the Windows Settings app and navigate to "Network & Internet."

Step 2. Select "Status" from the menu on the left to check your connection status on the right.

If you encounter network issues, scroll down in the "Status" section and click on "Network troubleshooter." Windows will then try to diagnose and fix any connection problems.

Solution 2. Adjust security and Firewall settings

Security software like firewalls and antivirus programs can sometimes block Splashtop’s file transfer feature. Access your firewall settings and ensure that Splashtop is listed as an allowed program. If not, manually add it to the list of allowed programs. If your antivirus software has a “safe list” or “whitelist,” add Splashtop to it. This should prevent the antivirus from blocking the file transfer. If your device has a firewall or antivirus enabled, make sure Splashtop is not blocked:

Step 1. Open the Control Panel and go to "System and Security," then choose "Windows Defender Firewall." In the left pane, click on "Allow an App or Feature Through Windows Defender Firewall."

Step 2. Hit the "Change settings" button, find Splashtop, select it, and then click OK.

Solution 3. Reinstall Splashtop

If all else fails, try reinstalling Splashtop. Sometimes, a fresh installation can resolve underlying issues that updates or settings adjustments can't fix.

Step 1. Go to "Control Panel" > "Settings" > "Applications and Features" on your Windows system. Find the Splashtop app you wish to uninstall, select it, and click "Uninstall."

Step 2. Visit the official Splashtop website to download the latest version of the application.

Step 3. Locate the installation file on your PC after the download is finished.

Step 4. Double-click the installation file to start the setup. If prompted by User Account Control (UAC), click "Yes" to grant permission. If a password is required, enter your Windows credentials.

Step 5. Follow the prompts to complete the installation. Once finished, you will see a confirmation message indicating that the installation was successful.

Solution 4. Contact Splashtop Support

If the issue continues, contact Splashtop customer support for help. They might provide specialized troubleshooting steps or insights to resolve the file transfer issue. To get in touch, go to the Splashtop official website, click on "Contact Support" at the top, and enter your details.

AnyViewer: Best free Splashtop alternative without file transfer problem

Even with our greatest attempts, things don't always work out. If you find yourself consistently struggling with Splashtop’s file transfer feature, it might be time to consider an alternative to Splashtop. And when it comes to reliable file transfer capabilities, AnyViewer is a top-notch choice. It is a professional and free file transfer tool.

AnyViewer offers a range of features that make file transfers a breeze. With its user-friendly interface, robust security measures, and reliable performance, it's a top choice for many users. Besides, AnyVieweroffers cross-platform compatibility, meaning you can transfer files between different operating systems without a hitch. It also provides more advanced security features, ensuring your data is safe during transfers.

AnyViewer provides free plans for both personal and commercial use, offering essential features that meet users' needs. The free plan supports transferring up to 100 files simultaneously and includes various user-friendly transfer options, such as unattended file transfer, in-session file transfer, and drag-and-drop file transfer.

Additionally, AnyViewer's free version includes features not available in Splashtop's free version, such as multiple sessions, text chat, remote restart, and more. Consequently, AnyViewer’s free version offers more functionality compared to Splashtop’s free version.

SECURED

Step 1. Install and launch AnyViewer on both devices. To create a new account, click "Log in" and then select "Sign up." Ensure you use the same account on both devices.

Step 2. Sign in to the same account on both devices. This will automatically link the devices under that account.

Step 3. On your local device, go to "Devices," choose the remote device you want to access, and select "File transfer."

Step 4. On your screen, the files on your local device will appear on the left side, while the files on the remote device will be shown on the right side. Transferring files between the two devices is straightforward.

★Tips: Upgrading to the Professional version of AnyViewer is a valuable option when transferring larger files and when you want higher file transfer speeds. Here's what you'll get:

Increased file size limit: Transfer individual files up to 1TB.

Faster transfer speeds: Enjoy speeds of up to 10MB/s.

Multiple transfer threads: Manage several file transfers at once.

Unlimited file transfers: Move as many files as you need in a single session.

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Conclusion

Struggling with Splashtop file transfer not working can be a major hurdle in your workflow. However, by following the steps outlined—checking your network, adjusting security settings, reinstalling the app, or contacting support—you can often resolve these issues swiftly. For those seeking a seamless alternative, AnyViewer offers a robust solution with user-friendly features and cross-platform compatibility. It’s an excellent choice for reliable and efficient file transfers, ensuring your productivity remains uninterrupted. Whether you stick with Splashtop or switch to AnyViewer, addressing these common issues will help keep your file transfers running smoothly.