2024 Top 8 Remote Monitoring Tools

What is remote monitoring tool?

Remote monitoring tools are software that lets you oversee devices and networks from afar. It helps track performance, security, and remote employee monitoring without needing to be physically present. These tools use a variety of technologies to view and control remote devices and perform functions such as file transfers, enabling proactive problem-solving and maintenance. They provide real-time activity detection, performance monitoring and remote access to ensure that remote devices operate efficiently and securely. This article looks at the Top 8 remote monitoring and management tools, so read on to make your best choice.

Top 8 remote monitoring tools

Looking for remote monitoring tools? Remote monitoring and management tools are essential components of the modern office. However, working remotely can be challenging without the right RMM software. Therefore, this article will introduce you to the 8 best remote monitoring tools.

• Option 1. AnyViewer [highly-recommended]
• Option 2. NinjaOne
• Option 3. Atera
• Option 4. GoTo Resolve
• Option 5. Datto RMM
• Option 6. AirDroid
• Option 7. SolarWinds RMM
• Option 8. ActivTrak

Option 1. AnyViewer [highly-recommended]

If you don't want the trouble of dealing with a complicated RMM, then AnyViewer could be just right for you.AnyViewer is the top remote desktop software with a screen wall feature that effortlessly monitors the screens of multiple devices at once. It enables users to watch computer activity and even take control of personal devices when necessary.

Moreover, this flexible platform goes beyond just monitoring, providing essential features for remote work such as file transfer, remote control, screen sharing, and remote communication capabilities.

Features:

• Screen Wall: AnyViewer introduces the innovative Screen Wall feature, allowing users to monitor multiple remote screens simultaneously on a single monitor. This functionality is particularly advantageous for efficiently overseeing and managing numerous remote computers or devices concurrently.
• Remote Control: AnyViewer's Remote Control feature empowers users to operate another computer from their own, providing an immersive experience. This capability is invaluable for remotely assisting users with technical issues or seamlessly collaborating on projects.
• File Transfer: AnyViewer simplifies file transfer between connected devices during remote sessions. This feature facilitates the quick sharing of documents, images, software updates, or any other necessary files without the need for additional communication channels.
• Seamless Communication: AnyViewer facilitates smooth communication throughout remote sessions. Users can engage in voice or video calls, chat, and share information while collaborating, enhancing the efficiency of collaboration and support efforts.
• Privacy Mode: To protect user's privacy, users can activate the Privacy Mode while remotely controlling the device. The paid version of AnyViewer allows users to access remote devices with a black screen and disable the physical keyboard of the remote device for better privacy and security.

Pros:

• Cross-Platform Support: AnyViewer's extensive compatibility across various operating systems ensures accessibility for a diverse user base.
• Collaboration Features: Screen sharing and real-time communication tools foster collaborative experiences between local and remote devices.
• Resource Sharing: AnyViewer enables efficient sharing of resources through screen sharing and file transfer functionalities, improving accessibility and collaboration.
• Troubleshooting: With remote control capabilities and seamless communication channels, AnyViewer streamlines the problem-solving process, ensuring smooth remote workflows and support interactions.

Cons:

• Network Reliance: AnyViewer's functionality relies on a stable and robust network infrastructure, which could limit its usability in environments with unreliable or inadequate network connectivity.

Option 2. NinjaOne

NinjaOne is a cutting-edge platform that offers a comprehensive suite of features designed to streamline remote monitoring and management tasks. With NinjaOne, businesses can effectively monitor, manage, and secure their IT infrastructure from a centralized dashboard, enhancing productivity and ensuring the smooth operation of their systems. Let's delve into some of NinjaOne's standout features:

Features:

• Real-Time Monitoring: NinjaOne provides real-time monitoring capabilities, allowing businesses to track the performance and health of their devices and networks instantly. From CPU usage and memory consumption to network traffic and disk space, NinjaOne offers insights into key metrics, enabling proactive problem-solving and optimization.
• Remote Access and Control: With NinjaOne's remote access and control feature, IT professionals can remotely access and manage devices from anywhere in the world. Whether it's troubleshooting technical issues, performing software updates, or providing support to end-users, NinjaOne empowers IT teams to take swift action without the need for physical presence.
• Training Resources: When introducing RMM to your office for the first time, many employees may be hesitant due to unfamiliarity with the tool. However, NinjaOne RMM can help overcome this hurdle by offering free training, essential documents, and additional materials to support your employees.
• Centralized Console: Remote monitoring management can become chaotic without all components organized in one place. Therefore, NinjaOne RMM offers a single, centralized management console to streamline operations.

Pros:

• Comprehensive Features: NinjaOne offers a wide range of features, including real-time monitoring, remote access, patch management, security monitoring, reporting, and analytics, providing businesses with a comprehensive solution for remote monitoring and management.
• Scalability: NinjaOne is highly scalable, accommodating businesses of all sizes and adapting to their evolving needs. Whether it's monitoring a small office network or a complex multi-site infrastructure, NinjaOne can scale seamlessly to meet the requirements of growing businesses without compromising performance or functionality.
• Proactive Monitoring and Management: NinjaOne enables businesses to proactively monitor and manage their IT infrastructure, detecting issues in real time and taking preemptive action to resolve them before they escalate into major problems. This proactive approach minimizes downtime, optimizes performance, and enhances overall operational efficiency.

Cons:

• Cost: NinjaOne's comprehensive features come at a cost, and some businesses may find the pricing structure to be relatively high compared to other remote monitoring tools on the market. However, the platform's robust feature set and security focus may justify the investment for many businesses.
• Learning Curve: While NinjaOne offers an intuitive interface, some users may encounter a learning curve when initially getting acquainted with the platform's features and capabilities. Training and support resources are available to help users overcome this hurdle, but it may still require some time and effort to become proficient with the platform.
• Integration Limitations: While NinjaOne integrates with a variety of third-party applications and services, some users may find that certain integrations are limited or require additional configuration. Businesses with complex IT environments may encounter challenges when integrating NinjaOne with existing tools and workflows.

Option 3. Atera

Atera is a groundbreaking platform that redefines remote monitoring and management (RMM) with its comprehensive suite of features tailored to meet the diverse needs of modern businesses. With Atera, businesses can efficiently monitor, manage, and support their IT infrastructure from a centralized dashboard, empowering IT professionals to deliver exceptional service and maximize productivity. Let's explore some of Atera's standout features:

Features:

• All-in-One Platform: Atera offers an all-in-one platform that combines remote monitoring and management, professional services automation (PSA), and remote access capabilities in a single solution. This integrated approach streamlines workflows, eliminates the need for multiple tools, and provides a unified view of IT operations, enhancing efficiency and collaboration.
• Real-Time Monitoring: Atera provides real-time monitoring of devices, networks, and applications, allowing businesses to proactively detect and address issues before they escalate. With customizable alerts and notifications, IT professionals can stay informed about critical events and take prompt action to maintain the health and performance of their IT infrastructure.
• Remote Access and Control: Atera's remote access and control feature enables IT professionals to remotely connect to devices and troubleshoot issues without the need for physical presence. Whether it's resolving technical issues, installing updates, or providing support to end-users, Atera empowers IT teams to deliver swift and effective solutions, minimizing downtime and disruptions.
• Root Cause Analysis: Atera's root cause analysis feature empowers IT experts to identify the source of a technical issue before initiating repairs. This proactive approach ensures that they address the problem effectively from the outset, saving time and minimizing damage to the company.
• Script Library: With a substantial user base, Atera hosts a vast collection of user-generated scripts crafted over the years to enhance RMM system operations. These scripts are readily available in a centralized script library, allowing users to freely utilize them when encountering similar issues.

Pros:

• All-in-one solution: Atera offers a comprehensive suite of tools including remote monitoring, management, and automation, as well as ticketing, billing, and reporting functionalities. This can streamline workflows and reduce the need for multiple software platforms.
• Cost-effective pricing: Atera offers transparent pricing with a flat-rate monthly subscription model based on the number of agents, which can be cost-effective for small to medium-sized businesses.
• Remote access and control: Atera allows technicians to remotely access and control devices, facilitating efficient troubleshooting and issue resolution without the need for onsite visits.
• Monitoring and alerts: Atera provides real-time monitoring of devices, networks, and applications, with customizable alerts to notify technicians of potential issues or failures before they escalate.

Cons:

• Limited integrations: While Atera offers some integrations with third-party applications such as PSA (Professional Services Automation) and RMM tools, its integration ecosystem may not be as extensive as some other RMM platforms.
• Learning curve: While Atera's interface is user-friendly, some users may still experience a learning curve when initially setting up and configuring the platform, especially if they are not familiar with RMM software.
• Feature limitations: Some advanced features commonly found in other RMM platforms may be lacking in Atera, which could be a drawback for MSPs or IT professionals with complex needs.
• Performance issues: Some users have reported occasional performance issues with Atera, such as slow loading times or laggy response, particularly when managing a large number of devices or running intensive tasks.
• Customer support: While Atera offers customer support via email, phone, and chat, some users have reported inconsistent or slow response times from the support team, which could impact the resolution of critical issues.

Option 4. GoTo Resolve

GoTo Resolve is a powerful remote monitoring tool designed to streamline IT management and support operations for businesses of all sizes. With its comprehensive set of features and user-friendly interface, GoTo Resolve empowers IT teams to efficiently monitor and manage their network infrastructure, devices, and applications from anywhere.

Features:

• Real-time monitoring: GoTo Resolve provides real-time monitoring of critical IT components such as servers, workstations, network devices, and applications. IT administrators can easily track performance metrics, identify issues, and proactively address potential problems before they impact productivity.
• Alerting and notifications: GoTo Resolve offers customizable alerting and notification capabilities, enabling IT teams to receive instant alerts via email, SMS, or in-platform notifications when predefined thresholds are exceeded or anomalies are detected. This proactive approach helps minimize downtime and prevent service disruptions.
• Remote access and control: GoTo Resolve allows IT technicians to remotely access and control devices, servers, and endpoints for troubleshooting and maintenance purposes. With secure remote access capabilities, technicians can quickly diagnose and resolve issues without the need for onsite visits, saving time and reducing operational costs.
• Knowledge Base and Documentation: GoTo Resolve includes a built-in knowledge base and documentation repository where IT professionals can store, organize, and access troubleshooting guides, best practices, and technical documentation. This centralized knowledge base streamlines the resolution process, enabling IT teams to leverage collective expertise and institutional knowledge to resolve issues more efficiently.

Pros:

• Comprehensive Monitoring: Offers comprehensive monitoring of diverse IT infrastructure components, providing a holistic view of system performance and health.
• Proactive Alerting: Customizable alerting mechanisms enable proactive identification and resolution of issues, minimizing downtime and service disruptions.
• Remote Accessibility: Facilitates remote access and control of devices, enhancing IT troubleshooting capabilities and reducing the need for onsite visits.
• Automation: Automation features streamline repetitive tasks, improving operational efficiency and allowing IT teams to focus on strategic initiatives.

Cons:

• Learning Curve: The platform may have a learning curve for new users, particularly in configuring and utilizing its advanced features effectively.
• Cost: Depending on the subscription model and feature set chosen, the cost of GoTo Resolve may be a consideration for some organizations, especially smaller businesses with budget constraints.
• Customization Complexity: Advanced customization options may require expertise to configure and implement effectively, potentially posing challenges for users with limited technical proficiency.
• Support Availability: While support is available, the responsiveness and effectiveness of customer support may vary based on user experiences.
• Feature Set: Some users may find certain features or functionalities lacking compared to competing products, depending on specific business requirements and use cases.

Option 5. Datto RMM

Datto RMM is a cutting-edge platform designed to empower IT professionals with comprehensive tools for remote monitoring and management (RMM). With its robust feature set and intuitive interface, Datto RMM enables businesses to proactively monitor, manage, and secure their IT infrastructure from a centralized dashboard, ensuring optimal performance and minimal downtime. Let's explore some of the key features of Datto RMM:

Features:

• Remote Monitoring: Datto RMM provides comprehensive remote monitoring capabilities for IT infrastructure, including servers, workstations, network devices, and applications. It offers real-time insights into system performance, availability, and health.
• Remote Control and Access: IT technicians can remotely access and control devices for troubleshooting and maintenance tasks. Secure remote control capabilities enable efficient issue resolution without the need for onsite visits, reducing downtime and costs.
• Automated Remediation: Datto RMM automates routine IT tasks and workflows, such as software deployment, configuration changes, and script execution. This automation improves operational efficiency and frees up IT resources for strategic initiatives.
• Backup and Disaster Recovery (BDR) Integration: Integration with Datto's BDR solutions enables seamless backup and recovery operations, ensuring data protection and business continuity in the event of system failures or disasters.

Pros:

• Automated Patch Management: Automates patch management processes, reducing the risk of security vulnerabilities and ensuring systems are up-to-date with the latest patches.
• Automated Remediation: Automation features streamline IT tasks and workflows, improving operational efficiency and enabling IT teams to focus on strategic initiatives.
• Alerting and Notification: Customizable alerting mechanisms enable proactive identification and resolution of issues, minimizing downtime and service disruptions.
• Integration with BDR Solutions: Integration with Datto's BDR solutions ensures data protection and business continuity, enhancing disaster recovery capabilities.

Cons:

• Complexity: The platform may have a learning curve for new users, particularly in configuring advanced features and workflows effectively.
• Cost: Depending on the subscription model and feature set chosen, the cost of Datto RMM may be a consideration for some organizations, especially smaller businesses with budget constraints.
• Support Availability: While support is available, the responsiveness and effectiveness of customer support may vary based on user experiences.
• Feature Set: Some users may find certain features or functionalities lacking compared to competing products, depending on specific business requirements and use cases.
• Resource Consumption: Running the platform and its agents may consume system resources, particularly in large-scale deployments, which could impact performance.

Option 6. AirDroid

AirDroid is a powerful remote monitoring tool designed to streamline the management of devices across various platforms. With its intuitive interface and comprehensive feature set, AirDroid empowers businesses to monitor, manage, and secure their devices remotely from a centralized dashboard. Whether it's smartphones, tablets, or computers, AirDroid provides the tools and functionality needed to ensure optimal performance and security. Let's explore some of the key features of AirDroid:

Features:

• File Transfer: Users can easily transfer files between Android devices and computers using AirDroid's file transfer feature. This includes photos, videos, documents, and other types of files.
• Remote Device Monitoring: AirDroid allows businesses to monitor various aspects of their devices remotely, including battery status, storage usage, network connection, and installed applications. Real-time monitoring capabilities provide valuable insights into device performance and health, enabling proactive problem-solving and optimization.
• Remote File Management: With AirDroid, businesses can remotely manage files and data on their devices, including transferring files between devices, accessing files stored on remote devices, and managing file permissions. This remote file management functionality enhances productivity and collaboration, allowing users to access and share files from anywhere, at any time.
• Remote Control and Assistance: AirDroid offers remote control and assistance features that enable IT professionals to remotely access and control devices for troubleshooting and support purposes. Whether it's fixing technical issues, providing software updates, or assisting end-users with device configuration, AirDroid empowers IT teams to deliver efficient and effective support remotely.

Pros:

• User-Friendly Interface: AirDroid features a user-friendly interface that makes it easy for users to remotely access and manage their Android devices.
• Versatility: AirDroid offers a wide range of features beyond simple remote monitoring, including file transfer, notifications mirroring, and remote camera access.
• Cross-Platform Compatibility: AirDroid is compatible with multiple platforms, including Windows, macOS, iOS, and Android, providing flexibility for users with diverse device ecosystems.
• Convenience: AirDroid enables users to perform various tasks on their Android devices remotely, saving time and effort, especially in scenarios where physical access to the device is not possible.
• Security Features: AirDroid includes security features such as device location tracking and remote locking to protect against the loss or theft of Android devices.

Cons:

• Performance Issues: Users may encounter performance issues, such as lag or slow response times, especially when remotely accessing and controlling Android devices over slower network connections or on devices with limited hardware capabilities.
• Privacy Concerns: Given that AirDroid requires access to various device permissions for remote monitoring and management, users may have concerns about the security and privacy of their personal data. There have been instances of security vulnerabilities in the past, raising questions about the platform's overall security.
• Limited Compatibility: While AirDroid supports a wide range of Android devices, some features may not be available on all devices due to hardware or software limitations. This inconsistency in feature availability across different devices can be frustrating for users seeking a consistent experience.
• Subscription Model: AirDroid offers a subscription-based pricing model for access to certain advanced features, which may deter users who prefer a completely free solution or those unwilling to commit to ongoing subscription fees. This can be a drawback for individuals or organizations operating on tight budgets.
• Functionality Restrictions: Some advanced features of AirDroid, such as remote camera access or notifications mirroring, may require users to purchase a premium subscription. This limitation on functionality can be frustrating for users who rely on these features but are unwilling or unable to pay for additional services.

Option 7. SolarWinds RMM

SolarWinds RMM is a cutting-edge platform designed to streamline remote monitoring and management (RMM) for IT professionals. With its comprehensive suite of features and user-friendly interface, SolarWinds RMM enables businesses to monitor, manage, and secure their IT infrastructure from a centralized dashboard, ensuring optimal performance and minimal downtime. Let's delve into some of the key features of SolarWinds RMM:

Features:

• Remote Monitoring and Management: SolarWinds RMM offers comprehensive remote monitoring and management capabilities for IT infrastructure, including servers, workstations, network devices, and applications. It provides real-time insights into system performance, availability, and health.
• Remote Access and Control: IT technicians can remotely access and control devices for troubleshooting and maintenance tasks. Secure remote control capabilities enable efficient issue resolution without the need for onsite visits, reducing downtime and costs.
• Automation and Scripting: SolarWinds RMM offers powerful automation and scripting tools that enable IT professionals to streamline routine tasks and workflows. Automation enhances efficiency, reduces manual intervention, and ensures consistent and reliable performance across IT operations.
• Backup and Disaster Recovery (BDR) Integration: Integration with SolarWinds' backup and disaster recovery solutions enables seamless data protection and business continuity operations. This ensures data resilience and minimizes downtime in case of system failures or disasters.

Pros:

• Patch Management Automation: Automates patch management processes, reducing the risk of security vulnerabilities and ensuring systems are up-to-date with the latest patches.
• Automation Features: Includes robust automation features for streamlining routine IT tasks and workflows, improving operational efficiency, and reducing manual effort.
• Alerting and Notification: Customizable alerting mechanisms enable proactive identification and resolution of issues, minimizing downtime and service disruptions.
• Integration Capabilities: Integrates seamlessly with other SolarWinds products and third-party tools, enhancing interoperability and workflow efficiency.

Cons:

• Complexity: The platform may have a learning curve for new users, particularly in configuring and utilizing its advanced features effectively.
• Cost: Depending on the subscription model and feature set chosen, the cost of SolarWinds RMM may be a consideration for some organizations, especially smaller businesses with budget constraints.
• Resource Consumption: Running the platform and its agents may consume system resources, particularly in large-scale deployments, which could impact performance.
• Support Availability: While support is available, the responsiveness and effectiveness of customer support may vary based on user experiences.
• Customization Complexity: Advanced customization options may require expertise to configure and implement effectively, potentially posing challenges for users with limited technical proficiency.

Option 8. ActivTrak

ActivTrak is a dynamic and versatile platform designed to enhance productivity and provide insightful monitoring capabilities for businesses. With its comprehensive suite of features and intuitive interface, ActivTrak empowers organizations to monitor and analyze employee activity, optimize workflows, and maximize efficiency. Let's delve into some of the key features of ActivTrak:

Features:

• Activity Monitoring: ActivTrak monitors user activity on computers and devices, providing insights into application usage, website visits, and time spent on various tasks.
• Productivity Analysis: The platform analyzes user productivity based on activity levels and time spent on different applications and websites, helping organizations identify inefficiencies and optimize workflows.
• Real-time Alerts: ActivTrak offers real-time alerts for specific user actions or behaviors, allowing administrators to promptly address potential security threats, policy violations, or productivity issues.
• Screenshots and Keystroke Logging: ActivTrak captures screenshots and records keystrokes to provide detailed visibility into user interactions and activities on monitored devices.
• Remote Monitoring: The platform supports remote monitoring of user activity across multiple devices and locations, enabling administrators to manage distributed teams effectively.

Pros:

• Real-time Alerts: The platform provides real-time alerts for suspicious or unauthorized activities, allowing administrators to respond promptly and mitigate potential security risks.
• Productivity Analysis: ActivTrak helps organizations analyze user productivity and identify areas for improvement, enabling them to optimize workflows and enhance efficiency.
• Flexible Deployment: ActivTrak supports flexible deployment options, including cloud-based and on-premises solutions, catering to the needs and preferences of different organizations.
• Customizable Policies: Administrators can create customizable monitoring policies and alerts tailored to their organization's specific requirements and compliance needs.

Cons:

• Privacy Concerns: ActivTrak's monitoring capabilities, such as capturing screenshots and recording keystrokes, may raise privacy concerns among employees. Organizations need to implement transparent policies and communicate clearly about monitoring practices to maintain employee trust.
• Limited Integration: ActivTrak may have limited integration capabilities with other software systems or platforms, potentially requiring manual data entry or duplication of efforts for organizations using multiple tools.
• Resource Consumption: Running ActivTrak's monitoring agents on devices may consume system resources, particularly in large-scale deployments, which could impact device performance.
• Cost: Depending on the subscription plan and number of users/devices, the cost of ActivTrak's services may be a consideration for some organizations, especially smaller businesses with budget constraints.
• Learning Curve: Administrators may experience a learning curve when initially setting up and configuring ActivTrak's monitoring policies and alerts, particularly if they are not familiar with similar software solutions.

Conclusion

In conclusion, remote monitoring tools play a vital role in helping businesses streamline operations, enhance productivity, and ensure optimal performance of their IT infrastructure. Among the plethora of options available, AnyViewer stands out as the premier choice, offering unparalleled features, security, and reliability. With its cross-platform compatibility, robust feature set, and emphasis on security, AnyViewer empowers businesses to monitor and manage devices remotely with ease. Whether you're a small startup or a multinational corporation, AnyViewer provides the tools you need to succeed in today's digital landscape.