In need of Splashtop troubleshooting assistance? Our detailed post provides a wealth of solutions to overcome hurdles and optimize your Splashtop experience. Say goodbye to frustrating issues and enjoy seamless remote access connections.
Hello. I'm currently facing a critical issue with my Splashtop remote desktop software. Despite numerous attempts, I am unable to establish a connection. Could someone kindly assist me with effective Splashtop troubleshooting methods to identify and resolve this connectivity problem? Thanks in advance.”
- Question from a user
Splashtop is a popular remote access software that allows users to control their computers remotely, however, it would be frustrating when Splashtop not working Windows 10, 11. There could be various reasons why Splashtop is not functioning properly, unstable network connection, outdated version, corrupt system, etc.
If you are experiencing difficulties with Splashtop, don’t worry, we’ve got you covered! This post will explore some common Splashtop issues and fixes to help you get Splashtop up again.
Most instances of Splashtop encountering dropped connections can be attributed to insufficient bandwidth. To address this issue, follow the steps outlined below:
Open Splashtop Settings > Options, go to the General tab and turn on “Reduce display quality when network is slow”and “Show solid color background on remote computer desktop.”
Certain users have reported encountering communication disruptions with Splashtop following the installation of Windows 10 update KB4056892. If you find yourself facing this issue, follow the instructions below to rectify the situation:
âºSolution 1: Allow access to servers with the domains ".api.splashtop.com" and ".relay.splashtop.com".
âºSolution 2: Visit the Splashtop check website and utilize the check tool provided.
âºSolution 3: Ensure that non-SSL packets are permitted through port 443.
Step 1. Search for "Windows Firewall with advanced security" and open the application.
Step 2. Access "Inbound Rules" and create a new rule.
Step 3. Choose the "Port" option and proceed to the next step.
Step 4. Select "Specific local ports" and enter "443" as the value.
Step 5. Enable the "Allow the connection" option and proceed to the next step.
Step 6. Configure the network types according to your requirements.
If you are encountering error messages such as "Unable to reach Splashtop servers" or "Unable to reach Splashtop relay servers," follow the comprehensive guide provided below to troubleshoot and resolve the issue preventing Splashtop from connecting properly.
âºSolution 1: Confirm a stable internet connection on your device by following these steps:
Step 1. Access the Windows Settings app and select "Network & Internet."
Step 2. Click on "Status" from the left-hand menu to view the connection status on the right-hand side of the screen.
If you are experiencing network problems, scroll down within the "Status" interface and click on "Network troubleshooter." This will prompt Windows to attempt the identification and resolution of any network connection issues.
âºSolution 2: Consult with the network administrator to verify the accessibility of the following addresses on your network:
âºSolution 3: Ensure that port 443 is open to allow all traffic.
âºSolution 4: If your device has a firewall or anti-virus software enabled, ensure that the following Splashtop processes are not being blocked:
Step 1. Launch the Control Panel and click on "System and Security" followed by "Windows Defender Firewall." On the left pane, select "Allow an App or Feature Through Windows Defender Firewall."
Step 2. Click on "Change settings" and ensure that SRManager.exe and SRFeature.exe are enabled.
Step 3. Open your third-party antivirus software, select the appropriate icon on the left, and navigate to the shield settings tab.
In this section, we will address concerns related to Splashtop display issues with dual monitors or when the monitor is turned off. It is important to note that users cannot establish a remote connection to an inactive computer. To resolve this issue effortlessly, follow the simple steps outlined below:
Access Windows Settings and navigate to System > Power & Sleep. Confirm that the Sleep setting is configured as "Never".
In some cases, the quality of a remote session may not match the experience of operating the computer directly in an office environment. This discrepancy can be attributed to the complex processes involved in adjusting screen resolutions between different locations, leading to potential visual side effects. To address Splashtop blurry screen, you can follow the steps below:
Step 1. Launch the Splashtop Business app and access File > Options > Advanced.
Step 2. In the Advanced settings, locate the "Use Legacy Compatible Mode" option and ensure that the checkbox is selected.
Step 3. Locate the specific computer you wish to connect to and click or tap on the edit icon, typically represented by a gear-shaped icon.
Step 4. Within the settings, find the Resolution option and select the most suitable setting based on your requirements. You have the following options to choose from:
Step 5. Once you are connected to the remote computer, you can further enhance the resolution settings by clicking on the View Options icon, which is symbolized by an eyeball icon.
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Step 1. Open AnyViewer on the remote computer. Create a new account and log in.
Step 2. Open AnyViewer on your local computer and sign in using the same account you just created. The computer will be automatically assigned to your account.
Step 3. Navigate to the Device section. Select the specific computer you wish to connect to and choose the One-click control option to establish a connection.
That’s all for Splashtop troubleshooting. We mentioned five common Splashtop issues and their fixes. If you're seeking an exceptional alternative to Splashtop, look no further than AnyViewer. With its unrivaled features and user-friendly interface, AnyViewer stands as the top choice for seamless remote access.