This post lists common RemotePC connection issues on Windows, Mac, and Linux and the solutions for RemotePC troubleshooting. Keep reading if you have encountered problems when using RemotePC.
RemotePC is a safe and secure remote desktop software. It is embarrassingly feature-rich. Notably, it offers support for multi-monitor setups with local display mapping, seamless file transfers between local and remote machines, screen recording capabilities, remote sound and printing functionality, and much more.
Nonetheless, there might be instances when RemotePC not working well as intended due to a variety of factors. However, fret not, as we've compiled a compilation of typical RemotePC connection issues across Windows, Mac, and Linux systems, along with corresponding solutions for RemotePC troubleshooting.
Here are common RemotePC issues that you may encounter on Windows, Mac, and Linux, and their respective solution for RemotePC troubleshooting.
If RemotePC not working on Windows, you can follow the troubleshooting steps below.
Issue 1. RemotePC not defined as a Microsoft-verified app
When attempting to install the RemotePC Windows application, encountering the message "The App You're Trying To Install Isn't A Microsoft-Verified App" could be frustrating. Rectify this by adjusting app recommendation settings.
Step 1. Navigate to Windows Settings.
Step 2. Access the Apps section.
Step 3. Within Apps & Features, opt for "Anywhere" in the "Choose where to get apps" dropdown.
Step 4. Save changes and proceed with the installation even if prompted otherwise.
Issue 2. RemotePC is blocked by ISP
If your ISP, such as the UK's TalkTalk, hinders RemotePC and other remote access services, tweak your router settings. Using alternative primary and secondary DNS servers, like Google's 8.8.8.8, can alleviate such constraints.
If RemotePC not working on Mac, you can follow the troubleshooting steps below.
Issue 1. Lack of system permissions to RemotePC
Mac OS Catalina necessitates user consent for application access to system content, even during multitasking. To address this, grant permissions to RemotePC.
Step 1. Open System Preferences and access the "Security & Privacy" pane.
Step 2. Choose "Files and Folders."
Step 3. Unlock settings using authentication.
Step 4. Enable the checkbox under "Host File Transfer".
Issue 2. RemotePC related items/applications not enabled
For Mac OS Ventura 13.0, activating RemotePC background applications requires manual intervention. Failure to do so can impair RemotePC functionality.
Step 1. Click on notifications related to RemotePC titled "Background Items Added." This action will grant you access to the "Login Items" window.
Step 2. On the "Login Items" screen within the "Settings" section, toggle the switch to enable "IDrive Incorporated" under the "Allow in the Background" category.
If RemotePC not working on Linux, you can follow the troubleshooting steps below.
Issue 1. RemotePC not working when the Wayland desktop session is running
Linux systems employing Wayland desktop sessions can't be accessed remotely. The outgoing remote control is possible; for incoming control, log in with classic Xorg.
Step 1. Reboot your computer.
Step 2. At the login screen, select "Ubuntu on Xorg" for a different display server.
Issue 2. The remote Linux machine goes offline after a reboot
If the remote Linux machine going offline after a reboot, you need to ensure that the line "WaylandEnable=false" is uncommented (initial '#' is removed) from any of the following files available on your remote Linux machines:
After completing these steps, make sure to restart your Linux machine to ensure that the changes take full effect.
Issue 3. Cannot hear audio from remote Linux machine
For a quick fix to sound problems on your remote Linux machine, here's a simple step-by-step approach:
Step 1. Install "pavucontrol" using apt or yum. This adds the "Pulse Audio Volume Control" app to your system.
Step 2. Open the new app.
Step 3. Connect your local and remote Linux machines. Click "Enable Sound".
Step 4. Inside the "Pulse Audio Volume Control" app, go to the "Recording" tab.
Step 5. Find "ALSA plug-in [audioExecutable]" and pick "Monitor of" from the dropdown.
If the above RemotePC troubleshooting solutions are not helpful to you, the final option is to choose a RemotePC alternative. For Windows users, the best choice is to use AnyViewer.
AnyViewer is an all-in-one free remote access software that lets you securely connect to another device from anywhere. It supports unattended access, file transfer, multiple-monitor navigation, multiple sessions, instant chat, etc. Featuring an intuitive interface and effortless setup process, it provides users with quick and straightforward access.
Compared to RemotePC, its biggest advantage is that it provides the same powerful functionalities while charging nothing. Follow the steps below to get started with AnyViewer.
Step 1. Install AnyViewer on relevant computers.
Step 2. Register or log in to create an account.
Step 3. Verify successful login for device linkage.
Step 4. Locate the desired remote computer in the "Devices" section.
Step 5. Initiate "One-click control" for swift link establishment.
In conclusion, RemotePC troubleshooting across Windows, Mac, and Linux systems require a strategic approach. By following the tailored solutions outlined above, you can efficiently address and overcome connectivity obstacles for seamless remote desktop experiences.
For Windows users, it is recommended to use the best RemotePC alternative, AnyViewer. AnyViewer presents an appealing option that combines user-friendliness with a host of powerful features. Try it right now.
