2024 Top 15 Remote Monitoring and Management Tools
Within this guide, you'll discover a comprehensive list of the top 15 remote monitoring and management tools, each accompanied by its distinct advantages and drawbacks. For those seeking assistance, delve further into the content as you're bound to uncover the optimal solution tailored to your requirements.
By @Carolyn Last Updated May 29, 2024
What is Remote Monitoring and Management software?
RMM software, short for remote monitoring and management software, serves as a crucial application utilized by both IT service providers and departments to upkeep the IT assets, infrastructure, and systems of their clients and business organizations. This software holds significant importance for managed service providers (MSPs) whose operational model revolves around providing IT support services remotely. Additionally, various other businesses leverage these capabilities to locally and remotely monitor their IT systems and networks, while also administering necessary services.
Finding a good remote monitoring and management tool can make your work easier and more efficient, in this article, we will introduce you to the top 15 remote management and monitoring tools, there must be the most suitable choice for you.
Top 15 remote monitoring and management tools
Below are the top 15 remote monitoring and management tools introduction, features, pros and cons of each. Please keep reading.
AnyViewer stands out as remote desktop software designed to facilitate efficient monitoring of multiple remote worker computers concurrently, providing real-time insights into their activities. Moreover, it enables businesses and IT professionals to remotely access and manage devices from anywhere in the world.
In addition to its simultaneous monitoring and screen control capabilities, AnyViewer offers a variety of features such as file transfer, mobile control, screen sharing and remote shutdown/restart and more. These functionalities establish it as an indispensable tool for remote workers seeking efficient management and support.
Features:
Role Permission Management: AnyViewer offers different permissions for Enterprise sub-accounts, including controllable device groups, view or edit rights of user and device management.
Screen Wall: AnyViewer's screen wall feature allows users to monitor multiple remote screens simultaneously, ideal for overseeing several devices at once.
Remote Control: With AnyViewer's remote control function, users can operate another computer from their own, useful for providing assistance or collaborating seamlessly.
File Transfer: AnyViewer simplifies file transfer between connected devices during remote sessions, enabling swift sharing of documents and updates.
Seamless Communication: AnyViewer supports smooth communication during remote sessions, including voice or video calls and chat exchanges.
Privacy Mode: AnyViewer offers a Privacy Mode option to protect user privacy during remote control, enhancing security.
Pros:
Easy-to-use: AnyViewer boasts a user-friendly interface, ensuring ease of navigation and utilization for all users.
High secure: Advanced security features such as ECC encryption and two-factor authentication are integrated, providing robust protection for sensitive data.
Comprehensive features: The software offers comprehensive functionality, including both screen monitoring and mouse & keyboard control, providing users with complete oversight and control of remote devices.
Stable connection: Remote monitoring with AnyViewer is characterized by its fast and stable performance, enabling efficient management of remote assets.
Supports large-scale deployment: AnyViewer is designed to support massive deployment, making it suitable for organizations of all sizes, from small businesses to large enterprises.
Support mobile control: Mobile apps are available, allowing users to conveniently access and manage remote devices from their smartphones or tablets.
Good price: Flexible pricing plans are available, ensuring affordability and scalability for businesses of various sizes and budgets.
Cons:
Limited: Despite its many strengths, AnyViewer's compatibility is currently limited to Windows, iOS, and Android platforms, potentially restricting access for users on other operating systems.
Who is it recommended for?
AnyViewer provides a simple setup and operation process, ensuring accessibility for users with diverse technical expertise. However, its optimal use is found among middle and high school teachers seeking advanced classroom management functionalities across diverse operating systems. The screen wall feature, in particular, proves invaluable for efficiently viewing and managing multiple screens concurrently.
Option 2. NinjaOne
NinjaRMM by NinjaOne presents a Software as a Service (SaaS) platform tailored for managed service providers, featuring a multi-tenanted architecture to maintain the segregation of data for each MSP client. Nevertheless, the tool's utility extends to the IT operations department of multi-site businesses as well. The platform conducts scans across remote networks, generating comprehensive hardware and software inventories essential for effective asset management.
Features:
Full Stack Observability: Comprehensive monitoring of networks, endpoints, and software systems.
Cloud-Based: Delivered as a Software as a Service (SaaS) package.
Support Request Management: Utilizes a Help Desk ticketing system for efficient handling of support requests.
Network Discovery: Utilizes SNMP-based monitoring for discovering and monitoring network devices.
Patch Management: Automates vulnerability scanning and patch management processes for enhanced security.
Pros:
Scalable: Pricing is based on the number of technicians, ensuring flexibility as your team grows.
Unifies Technician Management: Enables the consolidation of geographically dispersed technical teams for streamlined collaboration.
Multi-Tenanted Architecture: Specifically designed for managed service providers, allowing separate data management for each client.
VM Performance Tracking: Provides monitoring capabilities for virtual systems alongside physical assets, ensuring comprehensive performance oversight.
Software Management: Compiles and maintains a comprehensive inventory of software assets for efficient management and tracking.
Cons:
RMM Only: Solely offers remote monitoring and management functionality without an accompanying professional services automation (PSA) package.
Who is it recommended for?
NinjaOne proves to be a valuable package for any managed service provider. In addition to the core NinjaRMM system, it offers extra features such as a patch manager and a backup system, enhancing overall functionality. Furthermore, the platform provides opportunities for task automation through scripts, further streamlining operations and boosting efficiency.
Option 3. Atera
Atera is a Software as a Service (SaaS) platform offering system management tools tailored for IT Departments and MSP technicians. The bundle comes equipped with Professional Services Automation (PSA) functions, providing MSPs and IT Departments with a comprehensive suite of software for efficient operation within the Atera Platform. The remote monitoring and management (RMM) system boasts extensive task automation capabilities, empowering technicians to provide support to multiple users simultaneously.
Features:
Cloud-Based: Delivered as a Software as a Service (SaaS) package.
Full Stack Observability: Provides comprehensive monitoring across networks, servers, and applications.
Software Management: Automates patching processes for enhanced efficiency.
Task Automation: Enables the scheduling and execution of routine maintenance tasks automatically.
Pros:
Dual Purpose: Offers versions tailored for both IT departments and managed service providers.
Run Your Custom Scripts: The automated patch manager also functions as a task scheduler, allowing users to execute custom scripts.
Support Request Service: Incorporates a Help Desk ticketing system for efficient management of support requests.
Scalable Package: Utilizes per-technician pricing, ensuring scalability and flexibility for businesses of all sizes.
Cons:
Cloud Only: Exclusively available as a cloud-based solution, with no on-premises version offered.
Who is it recommended for?
A key advantage of Atera compared to many competing remote management and monitoring (RMM) systems is its pricing model, which is based on a per-technician basis with no minimum number of seats required per account. This approach ensures accessibility to all package utilities, catering to the needs of even the smallest MSP companies and independent technicians, as well as larger IT Departments.
Option 4. Syncro
Syncro is a cloud-based platform offering a suite of tools tailored for managed service providers. This includes a PSA module and an RMM package. The SaaS package is priced per technician, with no limitations on the number of sites or endpoints covered. This affordability ensures that even the smallest MSPs can effectively support numerous clients using this software.
Features:
Combined Package: Integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access functionalities.
Sets Itself Up: Facilitates asset discovery automatically upon implementation.
SNMP-Based Monitoring: Utilizes SNMP-based monitoring for automated performance tracking and management.
Pros:
Support Request Automation: Incorporates a Help Desk ticketing system for streamlined management of support requests.
Remote Access: Includes Splashtop for seamless remote access capabilities.
Automation Scripts: Facilitates automation of maintenance tasks through custom scripts.
Cons:
Only Monitors PCs and Macs: Exclusively monitors PCs and Macs, lacking support for Linux computers.
Who is it recommended for?
The Syncro system is well-suited for managed service providers of all sizes. However, startups and all MSPs stand to benefit the most from this system, as it offers all functions within the package at per-technician pricing. This means that even a single freelance technician just starting out can access all the software features enjoyed by larger organizations.
Option 5. SuperOps
SuperOps is an all-in-one platform designed specifically for managed service providers (MSPs) to streamline their operations and deliver exceptional services to clients. It offers a comprehensive suite of tools and features tailored to meet the unique needs of MSPs, making it easier to manage and grow their businesses effectively.
Features:
Package Options: Choose from RMM, PSA, or a combination of both.
Self Setup: Facilitates asset discovery through automated processes.
Software Management: Generates a comprehensive software inventory for efficient management.
Pros:
SNMP Processes: Enable hardware status tracking through SNMP.
Automated Software Security: Manage software licenses and automate patching for enhanced security.
Remote Access: Includes Splashtop for seamless remote access capabilities.
Cons:
Only Monitors PCs and Macs: This does not provide management for Linux computers.
Who is it recommended for?
The SuperOps package caters to MSPs, ranging from solo operators to large IT teams, overseeing numerous client systems or a single extensive company network. The subscription rate for the package is based on managing 150 endpoints. For those managing more, an additional 150 endpoint units can be added on.
Option 6. N-able N-sight
N-able N-sight is a sophisticated remote monitoring and management (RMM) platform designed to empower managed service providers (MSPs) with comprehensive tools for overseeing and maintaining their clients' IT infrastructure. Offering a wide array of features and functionalities, N-sight serves as a central hub for MSPs to efficiently monitor, manage, and support multiple client environments from a single dashboard.
Features:
Full Stack Observability: Comprehensive monitoring across networks, endpoints, and software systems.
Unified Endpoint Management: Management of both workstations and mobile devices from a single platform.
Software Security: Automated patching for enhanced software security.
Pros:
Multi-Tenant Architecture: Specifically crafted for managed service providers.
Technician Efficiency: Enables the management of 100 endpoints per technician.
Team and Task Management Automation: Incorporates ticketing and billing systems for streamlined team and task management.
Cons:
Patching not Universal: While it monitors Linux computers, it does not include patching functionality for them.
Who is it recommended for?
The N-sight package targets smaller MSPs but is also suitable for in-house support teams tasked with managing corporate IT assets.
Option 7. GoTo Resolve
GoTo Resolve offers remote monitoring and management services specifically for endpoints and software, excluding network monitoring. Access to the package is facilitated through the GoTo website, eliminating the need for downloading Administrator and technician consoles. Each remote device monitored with this package requires the installation of an agent to enable access.
Feature:
Endpoint Monitoring: Provides comprehensive monitoring capabilities for endpoints.
Compatibility: Compatible with Windows, macOS, and Android operating systems.
Remote Desktop and Remote Control: Enables remote desktop access and control for efficient troubleshooting and support.
Software Management: Facilitates software management tasks, ensuring efficient control and updates.
Pros:
Help Desk Ticketing System: Facilitates efficient management of support requests and tickets.
Automated Support Team Management System: Streamlines the management of support teams through automated processes.
Workload Automation Script Creator: Enables the creation of scripts for automating workload tasks.
Scheduler for Repetitive Tasks: Provides a scheduler tool for automating repetitive tasks, enhancing efficiency and productivity.
Cons:
No On-Premises Version: The software is solely available as a cloud-based solution.
Who is it recommended for?
The GoTo RMM system is highly beneficial for support teams, particularly due to its robust Help Desk ticketing systems. For small businesses requiring solely remote access capabilities, the tool is available for free use. Additionally, there exists a multi-tenant version tailored for managed service providers.
Option 8. Barracuda RMM
Barracuda RMM (Remote Monitoring and Management) is a powerful IT management platform designed to help managed service providers (MSPs) and IT departments remotely monitor, manage, and secure their clients' IT environments. Offering a comprehensive set of tools and features, Barracuda RMM enables organizations to proactively monitor and maintain IT infrastructure, optimize performance, and enhance security posture.
Features:
Performance and Security Monitoring: Includes built-in security scanning for enhanced protection and performance monitoring.
Multi-tenanted Architecture: Specifically crafted for MSPs, allowing separate data management for each client.
Script Library: Provides a comprehensive script library for task automation and efficiency improvement.
Pros:
Vulnerability Scanning: Conducts checks on system configurations and software statuses to identify potential vulnerabilities.
Software Updates: Offers patching for Microsoft products to ensure systems are up-to-date and secure.
Whitelabeled: Provides brandable reports, allowing customization to reflect your own branding and identity.
Cons:
Requires an Additional PSA Package: The system does not include a ticketing system and necessitates an additional PSA package for this functionality.
Who is it recommended for?
Barracuda RMM is tailored for MSPs, empowering these service providers to extend a variety of security tools alongside system monitoring and management services.
Option 9. Dameware Remote Everywhere
DameWare Remote Everywhere is a versatile remote access and support solution designed to empower IT professionals with the tools they need to efficiently manage and support end-users and IT systems from anywhere in the world. Offering a wide range of features and capabilities, DameWare Remote Everywhere enables IT teams to troubleshoot issues, perform maintenance tasks, and provide remote support with ease.
Features:
Cross-Platform Connectivity: Connects effortlessly to both mobile devices and computers, ensuring seamless accessibility across various platforms.
Multi-Factor Authentication: Enhanced security features are implemented, including multi-factor authentication, to fortify connections and safeguard sensitive data.
Encryption for Secure Connections: All connections are protected with robust encryption protocols, ensuring data privacy and integrity.
Device Scan and Status Summary: Conducts thorough device scans and provides comprehensive status summaries for easy monitoring and management.
Access to Unattended and In-Use Devices: Offers the flexibility to connect to both unattended and in-use devices, facilitating efficient remote access and support operations.
Pros:
Cloud-Based Solution: Cutting-edge Software as a Service (SaaS) Solution.
Session Recording Feature: Robust Session Recording Feature for Detailed Analysis.\
Remote Control Capabilities: Versatile Remote Control Capability for Effortless Management.
Integrated Chat Facility: Seamless Integration of Chat Facility for Real-time Communication.
Remote Startup, Reboot, and Shutdown Controls: Convenient Remote Startup, Reboot, and Shutdown Controls for Enhanced Control and Efficiency.
Cons:
No free version: The free trial period is limited to two weeks.
Who is it recommended for?
Dameware Remote Everywhere is targeted towards companies and managed service providers seeking remote access functionality in their RMM package. It caters to businesses preferring SaaS solutions and avoiding the need to host technician software internally. However, for those inclined to self-host remote access software, Dameware Remote Support, compatible with Windows Server, is recommended.
Option 10. ManageEngine RMM Central
ManageEngine RMM Central is a comprehensive Remote Monitoring and Management (RMM) solution designed to streamline IT management and support tasks for managed service providers (MSPs) and IT departments. With a wide range of features and capabilities, RMM Central enables organizations to monitor, manage, and secure their clients' IT infrastructure from a centralized platform.
Features:
Automated Setup: Simplifies asset discovery through streamlined processes, ensuring efficient system setup.
System Documentation: Provides comprehensive inventory management and network mapping capabilities, facilitating thorough documentation of system components.
Multi-Tenanted Architecture: Specifically designed to meet the needs of Managed Service Providers (MSPs), allowing for separate management of multiple clients within a single platform.
Pros:
Unified Endpoint Management: Efficiently oversees physical, virtual, and mobile systems from a single platform.
Full Network Monitoring Services: Provides comprehensive tracking of network traffic performance and device statuses.
Automated Software Updating: Streamlines the patching process for Windows, macOS, Linux, and other software applications.
Cons:
On-Premises Software Compatible with Windows Server: This is not a Software as a Service (SaaS) package.
Who is it recommended for?
ManageEngine RMM Central offers an autodiscovery function, network mapping capabilities, automated monitoring with alert systems, and server and virtualization management features. This tool proves to be an excellent option for any MSP seeking to maximize the efficiency of its human resources.
Option 11. ManageEngine Endpoint Central
ManageEngine Endpoint Central is a comprehensive endpoint management solution designed to streamline the management and security of endpoints across organizations. It offers a wide range of features and capabilities to help IT administrators efficiently manage and secure endpoints such as desktops, laptops, servers, and mobile devices from a centralized console.
Features:
Automated System Documentation: Streamlines asset discovery and mapping processes for comprehensive documentation.
Full Asset Management: Includes management of hardware and software inventories for comprehensive asset tracking.
In-House Usage: Specifically tailored for use by IT departments within organizations.
Pros:
Unified Endpoint Management: Efficiently oversees desktops, servers, mobile devices, and laptops from a single platform.
Dual Purpose: Offers both security monitoring and performance management functionalities.
Automatically Updates Systems: Streamlines the patching process for Windows, macOS, Linux, and various software packages.
Cons:
Focuses Solely on Endpoints: Does not include network monitoring capabilities.
Who is it recommended for?
Small businesses can take advantage of the Free edition of Endpoint Central, which allows monitoring of up to 25 devices. This package provides all necessary tools for managing endpoints within your office and supporting users, excluding mobile device management. However, all paid versions include MDM, with the top-tier plan suitable for managing multiple sites. MSPs are encouraged to explore Endpoint Central MSP for their specific needs.
Option 12. ConnectWise Automate
ConnectWise Automate is an RMM tool designed to automatically discover devices across a client's network. It offers monitoring capabilities for various devices, including desktops, servers, and virtual infrastructure such as virtual machines. With over 100 pre-configured commands, it facilitates efficient management of customer devices post-deployment.
Features:
Multi-Tenanted Architecture: Specifically crafted for Managed Service Providers (MSPs) to efficiently manage multiple clients within a single platform.
Remote Monitoring: Allows access to systems over the internet for comprehensive monitoring and management.
Remote Access Recording: Guarantees technician honesty by recording remote access sessions for audit and accountability purposes.
Pros:
Task Automation: Offers a comprehensive library of system management scripts for efficient automation of tasks.
VM Monitoring: Provides monitoring capabilities for both physical and virtual systems.
Automated Patching: Facilitates automated patching for applications to ensure system security and stability.
Cons:
No Operating System Patching: Operating system patching functionality is not included.
Who is it recommended for?
Given ConnectWise's reputation for reliability, MSPs may encounter difficulty when selecting among competing packages such as NinjaOne, Atera, SuperOps, N-able, ManageEngine, Pulseway, and Kaseya. However, due to the absence of a free version, small businesses may be less inclined to choose ConnectWise Automate.
Option 13. Kaseya VSA
Kaseya is an RMM tool capable of monitoring remote networks. Kaseya VSA monitors various performance metrics including uptime, CPU usage, memory usage, disk space, and more, to effectively track the performance of remote hardware. Additionally, network discovery functionality catalogs devices across your network, allowing easy access and management through the Discovered Devices view.
Features:
Centered on User Devices: Specializes in endpoint monitoring and management for optimal user support.
Unified Endpoint Management: Provides comprehensive management for servers, workstations, and mobile devices from a single platform.
Also Monitors Equipment: Extends monitoring capabilities to include IoT devices and peripherals for holistic system oversight.
Pros:
Enhances Technician Efficiency: Offers a variety of scripts for automating tasks, boosting productivity.
Endpoint Detection and Response: Conducts security scans, including ransomware detection, for comprehensive threat prevention.
A Self-Service Portal: Facilitates user-driven troubleshooting and problem resolution through an intuitive self-service platform.
Cons:
No Pricing Information Available: This can deter small businesses from exploring further.
Who is it recommended for?
Kaseya RMM targets MSPs, but it's also suitable for in-house IT departments. The Kaseya cloud platform includes complementary products that integrate seamlessly with the VSA service, known as Kaseya BMS.
Option 14. Pulseway
Pulseway RMM is a remote monitoring and management tool equipped with SNMP monitoring capabilities, enabling the monitoring of applications across Windows, Linux, and Mac devices. Renowned for its automation features, Pulseway allows users to create custom scripts for automating specific monitoring tasks, thereby enhancing the efficiency of managing customer asset inventories.
Features:
Catering to a Broad Audience: Suitable for both IT departments and MSPs.
Task Automation: Offers a library of system management scripts for efficient automation.
Mobile-Centric System: Accessible via a mobile app for convenient on-the-go management.
Pros:
Auto-Remediation: Automatically responds to performance issues by triggering predefined actions.
Full Stack Observability: Provides comprehensive monitoring of networks, endpoints, and virtual systems.
Additional Features: Offers a security monitoring add-on for enhanced protection.
Cons:
Limited Desktop Console Experience: Emphasizes the enhancement of its mobile app.
who is it recommended for?
The minimum number of endpoints required for a Pulseway license is 20, which may deter very small businesses. While the service is primarily aimed at MSPs, there is also a version available for in-house IT departments.
Option 15. Site24x7 MSP Edition
Site24x7 MSP Edition is a comprehensive monitoring and management solution specifically designed for managed service providers (MSPs) to monitor and manage their clients' IT infrastructure and applications effectively. With a wide range of features and capabilities, Site24x7 MSP Edition enables MSPs to deliver proactive monitoring, optimize performance, and ensure high availability of their clients' IT environments.
Features:
Tailored for MSPs: Features a multi-tenanted architecture to efficiently manage multiple clients.
Comprehensive Observability: Provides full stack observability, encompassing networks, endpoints, and software.
Cloud-Based Solution: Offered as a Software as a Service (SaaS) package for seamless accessibility and scalability.
Pros:
Comprehensive Network Monitoring: Includes monitoring of network devices and traffic.
Website Monitoring: Offers both synthetic monitoring and real user monitoring functionalities.
Log Management: Facilitates collection, consolidation, analysis, filing, and forwarding of logs for effective management.
Cons:
Partial System Management Service: Lacks patch management functionality.
Who is it recommended for?
The MSP plan caters to managed service providers of any size. Pricing is based on the number of assets managed, rather than the number of clients, sites, users, or technicians. The package offers flexibility for expansion through capacity upgrades, making it suitable for small to very large MSPs.
Conclusion
Remote monitoring and management tools are indispensable assets for organizations seeking to optimize efficiency, enhance security, and drive digital transformation. By leveraging the power of automation, proactive monitoring, and centralized management, businesses can navigate the complexities of modern IT environments with confidence.
AnyViewer stands out as the premier choice, offering unmatched versatility, reliability, and security in remote connectivity and management. By leveraging AnyViewer's powerful features and intuitive interface, organizations can navigate the complexities of modern IT environments with confidence, unlocking new levels of productivity and resilience in today's digital landscape.