Why can't I request remote control on Webex?

If the options to Give control or Request control are not visible during a call, it may indicate that you are not configured with Webex Calling or that you are not currently engaged in a call on Webex. Just setting up Webex Calling correctly can solve this problem.

In the ever-evolving landscape of virtual collaboration tools, Webex stands out as a popular choice for seamless online meetings and remote collaboration, you can share screen on Webex. However, users may encounter certain limitations, particularly when it comes to remote control functionality on Webex virtual desktops.

In this article, we explore the reasons why remote control isn’t supported on virtual desktops Webex, reveal the solutions users can take, and provide a free alternative workaround to help users better avoid the problem.

How to fix remote control isn’t supported on virtual desktops Webex [3 solutions]

Resolving the issue of remote control isn’t supported on virtual desktops Webexis a straightforward process. Simply review and access the settings. Here, we present a more dependable solution for you. Keep reading to discover the steps for resolving this problem effectively.

Solution 1. Modify settings

You can enable Remote Desktop Control (RDC) for calling and other Webex services directly within the Webex App. This feature, which can be toggled on or off, applies to all Calling licenses.

Step 1. Navigate to the "Customers" view on the Webex page and access "Services" or "Users."

Step 2. Choose “Calling”> “Client Settings”.

Step 3. Within the call experience, activate the "Request control" and "Give control" switches to enable default Remote Desktop Control (RDC) settings.

Step 4. Now you have successfully enabled control permissions. Allows you to request and control what others share and allows you to let others control what you share.

Solution 2. Check for Webex updates

If you don't find the above settings, or the settings are unsuccessful. If the problem of remote control isn't supported on Webex has not been resolved, then you can try to check the software version. Make sure you're using the latest version of the Webex application. Updates may introduce new features or improvements to address certain limitations. Check the official Webex website or your app store for updates.

Step 1. To start, launch the Cisco Webex Meeting desktop application.

Step 2. Next, click on "Update" to ensure you have the latest version of the desktop application.

Step 3. Alternatively, you can manually check for updates by selecting the gear icon and clicking on "Check for updates."

Solution 3. Consider alternative

If you've attempted the suggested steps and the issue of remote control isn’t supported on virtual desktops Webexpersists, it's worth considering specialized remote control software for a more seamless experience. Webex may not offer the same level of functionality as dedicated remote control tools. In this regard, we recommend exploring AnyViewer, a leading player in the remote control software arena, for an enhanced and efficient remote control experience.

AnyViewer is a safe, convenient and free all-in-one remote control software. While Webex does offer a free version, it comes with limitations on meeting time and the number of participants, potentially affecting the user experience. AnyViewer, on the other hand, provides free plans for both personal and commercial use, offering ample features and permissions to meet user needs. With AnyViewer, you can enjoy a seamless remote control experience without any cost.

Step 1. Install and launch AnyViewer on both devices. If you haven't joined the official website, choose "Sign up"; if you're already a member, log in directly.

Step 2. Provide the required information to create an AnyViewer account and log in on both devices.

Step 3. After successful login, your device will be automatically associated with your account.

Step 4. In the "Device" section, choose the desired device and click "One-click control" for unattended remote access.

★Tips: If you wish to unlock additional capabilities, consider upgrading your account to a Professional or Enterprise plan:

Add more devices to the same account for unattended access with one-touch control.

Enable a single computer to control multiple devices simultaneously.

Experience remote access in Privacy Mode.

Enjoy an unlimited number of file transfers.

Benefit from faster file transfer speeds.

Create groups for organizations to efficiently manage large numbers of devices.

...

 

Conclusion

How to fix the remote control isn’t supported on virtual desktop Webex? If the problem persists after attempting the above solutions, consider opting for a Webex alternative. AnyViewer is a standout choice, offering excellent features and a smooth experience. Notably, AnyViewer is free for both commercial and personal use, providing an ideal solution for your remote control needs. Give AnyViewer a try to enhance your remote control experience.