Remote Assistance from Windows 10 to Windows 7

“My computer is Windows 10, and my mother’s Windows 7. I just tried to remotely assist her via Remote Assistance, but I don’t know how to do it. I don’t even know how to open up RA. So can anyone help me out?”

How to offer Remote Assistance from Windows 10 to Windows 7

The steps to offer Remote Assistance from Windows 10 to Windows 7 can be divided into the following three parts:

• Enable Remote Assistance on Windows 7
• Invite helper on Windows 7
• Accept invitation on Windows 10

Part 1. Enable Remote Assistance on Windows 7

Enabling Remote Assistance on Windows 7 has been the very first step to offer Remote Assistance from Windows 10 to Windows 7. Remote Assistance connection isn’t allowed is the main cause of Windows 10 can’t be used for Remote Assistance to Windows 7.

 Step 1. Click Start and then find Computer. Right-click Computer, then click Properties.

Step 2. Locate and then click Remote settings.

Step 3. On the Remote tab, tick Allow Remote Assistance connections to this computer. Then click Apply and OK.

Part 2. Invite helper on Windows 7

Step 1. On Windows 7, search for “Remote Assistance” in the search box, and then open it.

Step 2. Click Invite someone you trust to help you.

Step 3. Click Save this invitation as a file. You can save the invitation on your desktop.

Step 4. Sent the invitation on your desktop and the password on the window to Windows 10.

Part 3. Accept invitation on Windows 10

Step 1. On Windows 10, double-click the Remote Assistance invitation and then you’ll be asked to enter the password. Click OK after inputting the password.

Step 2. On Windows 7, there will be a pop-up window asking whether to allow Windows 10 to connect to this computer, click Yes. 

Step 3. Then you can offer remote assistance from Windows 10 to Windows 7.

AnyViewer: offer remote assistance without permission

Remote Assistance allows you to assist others or receive assistance from others from a distance place. However, obtaining remote assistance via RA will necessitate the approval of others. This can sometimes be inconvenient when there’s no one sitting in front of the other side people from the other side don’t how to do this all. At this time, you need a tool that allows you to offer remote assistance without permission.

AnyViewer is free remote assistance software that can meet all your demands. With an account, you can easily connect to the devices that have been assigned to the same account. Let's see how this works.

Step 1. Download, install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly)

Step 2. Fill in the signup information.

Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.

Step 4. Log in to the same AnyViewer account on the two devices, then you can achieve a direct connection by clicking One-click control.

★Tips:

You can also upgrade your account to a Professional or Enterprise plan. Then you'll have the following rights:

You can assign more devices to the same account and then achieve a one-click connection to more computers.

You can connect to another computer in privacy mode, which means you can black the screen and block the mouse and keyboard of the remote computer to protect your privacy.

Step 5. Next, you can offer remote assistance to Windows 7.

Conclusion

It’s not very difficult to offer Remote Assistance from Windows 10 to Windows 7. But Remote Assistance won’t allow you to achieve remote assistance without permission. Therefore, we recommend a third-party remote assistance tool, AnyViewer, to you. With a simpler setup process, you can quickly get started.