What is MSP remote access software?

MSP (Managed Service Provider) remote access software is a tool that allows IT service providers to remotely manage, monitor, and troubleshoot clients' systems and networks. This software enables technicians to access and control client devices over the internet, providing remote support, performing maintenance tasks, and resolving issues without being physically present. It is essential for delivering efficient and responsive IT services to multiple clients from a central location.

AnyViewer: Best MSP remote access software

AnyViewer stands out as a top-tier remote access software for MSPs. It offers exceptional remote access capabilities, empowering MSPs to deliver outstanding customer service efficiently and securely. With its instant, direct connections, technicians can swiftly access desktops, mobile devices, and more without causing any interruptions. Maintenance or updates can be performed seamlessly on endpoint devices, even when customers are not actively using them, ensuring minimal disruption to their day.

Features & benefits of AnyViewer for MSPs

AnyViewer provides exceptional, proactive support to customers anytime, anywhere. It offers a range of unparalleled features and numerous benefits, including but not limited to the following:

Remote control with global reach

• Access from everywhere: Need to monitor and support customers' machines worldwide? Your MSP business can do so effortlessly and confidently. Technicians can resolve technical issues on endpoints without disrupting customers, whether they're nearby or across the globe.
• Unattended remote access: Control your clients' computers and servers remotely, even if they are not present. Perform maintenance or offer remote support from your computer, tablet, or smartphone.

Enhanced proactive technical support

• Rapid connections: Enhance your MSP services by allowing technicians to instantly connect to any machine in your managed networks with a single click, minimizing customer downtime.
• Instant chat: Open a text chat window with end users to address any questions that arise while you work on their workstation.
• Quick-access shortcuts from toolbar: Use toolbar shortcuts to quickly reboot or shut down client computers, open Task Manager or CMD, and transfer files to users' systems.
• Screen walls: Utilize the screen wall feature to display multiple device screens in one window, easily identifying devices with unusual activities and resolving issues promptly.

Remote access supported by strong security measures

• Industry-leading end-to-end encryption: Address your MSP customers' security and cyber threat concerns with confidence. AnyViewer employs state-of-the-art asymmetric ECC 256-bit end-to-end encryption to ensure top-notch security.
• Two-factor authentication (TFA) for accounts: Secure user accounts with two-factor authentication. If TFA is enabled, logins from unknown devices require email confirmation.
• Constant updates: AnyViewer continuously releases new versions to address potential threats, allowing users to rest easy knowing their security is always up-to-date.

Endpoint users & devices management

• User management: Encourage your team members to create their own AnyViewer user accounts, enabling you to assign roles and their respective role permissions. This ensures proper security measures are in place.
• Device groups: With AnyViewer’s Join Team feature, administrators create custom groups. Devices can join these groups using the deployment codes provided by admins. Admins have full control over these devices. This makes it easier to manage multiple devices remotely.

Note: Some features mentioned above, such as Mass Deployment (MSI), Join Team, role permissions, etc., are only available in AnyViewer Enterprise Edition. To access these features with this inexpensive remote access software for MSP, please download it by clicking the button below. Sign up for an account using your email, then proceed to upgrade.

How can MSPs use AnyViewer?

Using AnyViewer involves several steps, from setup and configuration to day-to-day operation. Here’s a general guide on how MSPs use AnyViewer to complete work:

Step 1. Download and install the software on MSP’s central system or technician computers. Follow the installation prompts and configure the initial settings. Set up a user account for the technician who will use the software.

Step 2. Install the software on the client devices. Log in to the same account as the technician.

Step 3. On the technician’s device, from the list, select the client’s device you want to connect to. Choose “One-click control” to initiate the remote session with one click.

Step 4. Once connected, the technician can take control of the client’s desktop to troubleshoot issues, install software, or perform maintenance tasks.

Alternatively, if the client prefers not to grant unattended remote access rights, they can create their own AnyViewer account. They can then provide the device ID to the technician, who will send a control request to obtain the access rights.

The bottom line

In conclusion, AnyViewer stands out as a premier MSP remote access software, offering a robust suite of features designed to ensure reliable, secure, and efficient remote support. It enables MSPs to provide exceptional service without disrupting clients with multiple capabilities. Its comprehensive management tools make it an ideal choice for IT service providers aiming to enhance their support operations. Whether performing routine maintenance or addressing urgent issues, AnyViewer ensures that MSPs can deliver top-notch service anytime, anywhere.