How do I see both monitors on Splashtop?

Are you experiencing the same difficulties as user Alex6990? When you try to connect remotely, you may face issues with the Splashtop dual monitor not working. Splashtop is a powerful remote desktop software used by professionals, IT teams, and casual users alike. One of its key features is the ability to work seamlessly with dual monitors, which enhances productivity by allowing users to manage tasks across multiple screens, even while working remotely. However, when this dual monitor setup doesn't work properly, it can disrupt your workflow. But don't worry—we’ve got your back!

In this article, we'll dive into how to fix Splashtop dual monitors not working and guide you to a solution that will get you up and running again.

How to repair Splashtop dual monitor not working [6 solutions]

Although Splashtop is popular, sometimes there are some problems. For example, Splashtop's blank screen not working, or dual monitors don't work. And when you are facing the dilemma of dual monitors not working, do you wish there was a quick and easy way to solve this problem? Don't worry, we will introduce you to six solutions to help you solve how to fix Splashtop dual monitor not working problem.

Solution 1. Check multiple monitor settings

The first thing you can do is check the multi-monitor settings on your computer and ensure that Splashtop has multiple monitors enabled.

Step 1. Ensure that your Windows/Mac Business App and Splashtop Connector have been updated to the latest versions.

Step 2. In your Business App’s computer list, click on the RDP computers, and then click the gear/information icon.

Step 3. Click "OK" after selecting "Use all my monitors" from the Resolution drop-down option.

Step 4. Connect to computer. During a session, you can choose to view all monitors on one window, or each monitor in its window.

Solution 2. Confirm that the local monitor can recognize both monitors

There is another situation, your local computer may not recognize the two monitors. At this time, you need to confirm it as follows.

Step 1. All non-Splashtop-related apps and windows should be minimized or closed.

Having many other windows and browsers open at the same time may cause you to become confused about the monitor you are using and its location.

Step 2. Use the top hotbar to exit fullscreen in Splashtop

Being in the full screen may blur the clarity of the screen and prevent the remote monitor from being moved and shifted. This may cause applications and other monitors behind them to be hidden.

Step 3. Shrink the remote monitor and try to move it between the boundaries of the local monitor. And make sure you try moving it off on both sides.

Step 4. Open the display settings of your local computer. On a Windows computer right click on the desktop > “Display Settings”

Step 5. Then make sure that 2 monitors are displayed, indicating that it recognizes both computers.

If you're using a Mac, go as follows:

Step 1. On a Mac, go to "System Preferences" > "Display"

Step 2. And then make sure that both monitors are recognized.

Once you have made sure that your local monitors are seeing both monitors, then repeat this step for your remote monitors.

Solution 3. Swap out the second monitor cable

When a monitor exhibits artifacts or no image at all, the most common culprit is a damaged cable. Very long and poorly shielded cables are particularly susceptible to interference.

Solution 4. Restart the computer

One effective method is to restart the computer. By doing this, you can solve the problem in most cases. This is because the monitor may be experiencing a malfunction, or there may be an external program interfering with Splashtop's dual-monitor feature. Once the restart is complete on both the local and remote computers, attempt to establish a connection again and assess whether the problem persists.

Solution 5. Reinstalling the Splashtop app

If you are experiencing Splashtop dual monitors not working and other related errors on computers, there is a potential solution which is to utilize our cleanup script and reinstall the Splashtop Business app.

Step 1. Navigate to "Control Panel" > "Settings" > "Applications and Features" on Windows.

Then look for the Splashitop app that you want to remove and once you have found the program, select it and choose the "Uninstall" option.

Step 2. Then please visit the official Splashtop website and download the latest version of the application.

Step 3. Once the download is complete, locate the installation file on your system.

Step 4. To begin the installation procedure, double-click the installation file. If prompted by User Account Control (UAC), click “Yes” to grant permission. If UAC prompts for a password, enter your Windows username and password.

Step 5. Then allow the installation to continue. Once complete, you will receive a prompt confirming that the installation was successful.

Solution 6. Try a free Splashtop dual monitor alternative

If you still can't solve the problem of Splashtop dual monitors not working by using the above methods, it is recommended to consider looking for a reliable and powerful alternative to Splashtop, and AnyViewer will be the right choice for you. AnyViewer is highly recommended because it offers comprehensive remote access, remote control, and remote support features. It is a reliable and secure remote desktop software for Windows, iOS, and Android.

Designed for both ease of use and high performance, AnyViewer excels at delivering a seamless remote desktop experience and is ideal for users who need to manage multiple screens. Its multi-monitor support is robust, allowing you to switch or view between multiple monitors with minimal latency, even when working on complex tasks such as graphic design or video editing. In addition, its user-friendly interface ensures that both tech-savvy users and beginners can set up and use the software effortlessly. With reliable security protocols and responsive display features, AnyViewer ensures that remote dual-monitor setups run smoothly, increasing productivity and avoiding the hassle of technical glitches. AnyViewer is the most recommended product for anyone looking to enhance their remote work experience with full dual monitor support.

Why AnyViewer is considered the best free Splashtop alternative? AnyViewer offers a free version that can be used for personal or commercial purposes. This free version includes an impressive array of features, such as file transfers, chat functionality, and support for many-to-many monitor setups, that are not available in the free version of Splashtop.

Step 1. Install and start AnyViewer on both computers. Go to "Login" on both computers and click on "Sign up" (if you have already joined its official website, you can log in immediately).

Step 2. Then you can see that you have successfully logged into AnyViewer. Your device will be automatically assigned to the account you logged into.

Step 3. Then find "Devices" and select the computer you want to connect to. Click on it and select "One-Click Control" to establish unattended remote access to the computer.

Step 4. You can next view multiple monitors on the remote computer in your local window. If you only want to view screens, go to the toolbar, click “Screen”, and then select the screens you want to list.

If you want to enjoy a remote access experience with ultimate picture quality, please follow the steps below:

Step 1. Once your remote device is set up, use the mouse and keyboard. During the session, go to the toolbar at the top center and select Image > Image Quality > Ultra HD Mode to enable UHD from home.

Step 2. Next, choose Image > Frame Rate > Up to 60 FPS to ensure a smooth, high-definition display.

Step 3. Finally, select Image > Color Mode > True Color to get precise color accuracy with 4:4:4 chroma sampling. Now, enjoy a top-notch remote access experience with AnyViewer!

Notes: For more advanced features, consider upgrading to the Professional or Enterprise plan:

Additional Device Allocation: Expand the number of unattended devices you can manage under one account.

Higher Concurrent Connections: Connect to multiple devices simultaneously for increased productivity.

Privacy Mode: Protect your privacy by blanking the remote PC’s screen and disabling its keyboard and mouse during sessions.

Faster File Transfer: Experience quicker file transfer speeds for efficient data sharing.

Additional Screen Walls: Set up multiple screen displays to manage and monitor several devices at once.

Enterprise Device Groups: Organize large device collections by creating structured enterprise groups.

Custom Roles and Permissions: Assign specific roles to sub-accounts and customize permissions to match your needs.

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Conclusion

In conclusion, experiencing with Splashtop dual monitor not working issue can be frustrating, but the six solutions listed above should help resolve the problem. If none of the previous five methods work, consider switching to a reliable alternative like AnyViewer, which offers excellent dual-monitor support and other features that can enhance your remote desktop experience. With these solutions, you can get back to using dual monitors efficiently and uninterruptedly.