This post mainly introduces how to use Chrome Remote Desktop remote access and remote support. If you’re looking for a stepwise Chrome Remote Desktop tutorial, check out this post.
Chrome Remote Desktop, developed by Google, is a free remote access program allowing you to get permanent access to a remote computer. It is widely used by many users around the world for it is totally free and greatly compatible with Windows, macOS, Chrome OS, Linux, iOS, OS X, and Android.
However, someone may not know how to use ChromeRemote Desktop. Don’t worry, this post provides you with a stepwise Chrome Remote Desktop tutorial. Keep reading if you’re interested.
Before ahead to Google Chrome Remote Desktop tutorial, make sure you have these two essentials:
There are two methods to use Chrome Remote Desktop. If you want to access your own remote computer, you are advised to set up a PIN on the remote computer and then get permanent access to it via the PIN. If you want to access someone else’s computer to provide remote support, you are advised to use the automatically-generated one-time code provided by the remote user.
Step 1. On both computers, sign in to the same Google Account if you are not logged in. Then, open the Chrome Remote Desktop web page.
Step 2. Click Remote Access first and then click the blue download button.
Step 3. Click on Add to Chrome to add the Chrome Remote Desktop in your Chrome browser.
Step 4. Click Add extension to confirm the download.
Step 5. Click Accept & Install.
Step 6. Enter a name for your computer and then click Next.
Step 7. Choose a PIN with at least 6 numbers, and then enter it twice to start the program.
Step 8. After both computers have successfully created their PINs, you can see the available computers here on the local computer. Click the computer you want to connect to.
Step 9. Enter the PIN of the remote computer, then click the blue arrow. Then you can start to control it.
Step 1. Sign in to the same Google Account and open the Chrome Remote Desktop web page. On the remote computer, click Remote Support first and then click the blue download button.
Step 2. After adding the Chrome Remote Desktop extension, click Generate Code.
Step 3. Send the automatically-generated code to the local computer. Note: the code is only valid for 5 minutes.
Step 4. On the client computer, input the code of the host computer in the box, then click Connect.
Step 5. On the remote computer, there will be a pop-up confirmation window. Click Share to establish an instant connection.
If you encounter Chrome Remote Desktop not working problem, try the following six solutions to fix it.
A stable network connection should be the precondition. Thus, when you can't use Chrome Remote Desktop to connect to the host PC, it's advised to check the network connection of both computers.
Step 1. Press Windows + R, input "ping 8.8.8.8 -t" and press Enter.
Step 2. Then, you can get the result of ping. If the difference of numbers after the time is small, the network connection is well and if the number changes sharply, the network isn't OK.
Based on many users' feedback, you can fix Chrome Remote Desktop not working after you disable the PIN feature in it.
Step 1. Hold Windows key and press R to open Run box, and then type “regedit” and click OK.
Step 2. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Policies, and then right-click Policies > New > Key, and name this key Chrome.
Step 3. Right-click Chrome and go to New > DWORD (32-bit) Value, and name it as RemoteAccessHostAllowClientPairing.
Step 4. Double-click RemoteAccessHostAllowClientPairing and change its value to 1.
Whether your Chrome Remote Desktop goes offline or is stuck on loading, it will be a nice solution to reinstall the Chrome Remote Desktop app. If the issue is with the Chrome Remote Desktop extension rather than the app, you can reinstall the Chrome browser.
Step 1. Hold Windows key and press R to open Run box. Type ”control panel” and click OK.
Step 2. Click Programs and Features and double-click Chrome Remote Desktop Host in the list of installed apps to uninstall it.
Step 3. Go to Chrome Remote Desktop official website to download and install it.
If your Chrome Remote Desktop can load but is unable to connect to the remote computer, try to disable IPv6 protocol. Here are the detailed steps.
Step 1. Hold Windows key and R to open Run box, and then type “control panel” and click OK.
Step 2. Go to Network and Internet > Ethernet > Change adapter options.
Step 3. Right-click the adapter you want to change the setting and choose Properties.
Step 4. Find Internet Protocol Version 6(TCP/IPv6) and make sure this item is unchecked.
It may cause a connection error if you use a VPN when you want to establish a remote connection through Chrome Remote Desktop. Turn the VPN off and try to connect again to see if the problem is solved.
Step 1. Type "vpn“ in the search box and click "VPN Settings" to open it.
Step 2. In the Network & Internet window, switch to the VPN tab on the left, find the connected VPN in the right window, and click Remove.
The final solution is to try out a free Chrome Remote Desktop alternative. There is a free remote access software called AnyViewer, which is built to be the best Chrome Remote Desktop alternative. Why? There are three reasons.
✔ ✍Chat in real-time. AnyViewer allows the local user to speak with the remote user via an instant chat box, but Chrome Remote Desktop does not allow users to communicate with each other. ✔ ✍Several remote sessions. AnyViewer allows users to launch many remote sessions at the same time, but Chrome Remote Desktop does not support multiple sessions. ✔ ✍Reboot the remote computer. AnyViewer allows users to remotely restart the computer and reconnect to it, while Chrome Remote Desktop cannot reboot the remote machine and reconnect.
Step 1. On both computers, download, install, and launch AnyViewer. Go to Log in on the Controller computer, and then click Sign up (if you have already signed up on its official website, you can log in directly).
Step 2. Fill out the signup form.
Step 3. You should now see that you have successfully logged into AnyViewer. Your device will be assigned to the account to which you have logged in automatically.
Step 4. Sign in with the same AnyViewer account on both computers, then click the One-click control for unattended remote access.
This post provides you with a stepwise Google Chrome Remote Desktop tutorial on how to perform remote access and remote support. Besides, it also offers six solutions to fix Chrome Remote Desktop not working. If you’re tired of Chrome Remote Desktop issues, try a Chrome Remote Desktop alternative.
