What is remote tech support software?

Remote remote tech support software allows IT professionals and support teams to access and control computers or devices from a distance. This technology enables technicians to troubleshoot issues, install software, manage updates, and offer assistance without needing to be physically present. It is a vital tool for businesses of all sizes, enhancing efficiency, minimizing downtime, and enabling quick resolution of technical problems.

Key features of remote tech support software typically include remote desktop access, file transfers, screen sharing, and communication tools like chat. These capabilities ensure seamless interaction between support technicians and users, leading to swift issue resolution. Additionally, remote tech support software often incorporates robust security measures, such as encryption, multi-factor authentication, and session logging, to maintain data integrity and confidentiality.

Key factors to consider when choosing remote tech support software

When selecting remote tech support software, it's essential to assess several factors to ensure the tool meets your business requirements. Here are the key points to consider:

• Security: Look for robust security features, such as encryption, multi-factor authentication, and session logging, to protect sensitive information.
• Ease of Use: Choose software with an intuitive, easy-to-navigate interface to ensure efficiency for both technicians and end-users.
• Compatibility: Verify that the software supports various operating systems (Windows, Mac, Linux, iOS, Android) to accommodate different devices.
• Performance: The tool should provide fast, reliable remote access with minimal lag to ensure a seamless user experience.
• Features: Essential features like remote desktop access, file transfer, screen sharing, and communication tools are key, along with advanced options like concurrent sessions and multi-monitor support.
• Scalability: Ensure the software can scale as your business grows, with options for multiple users and devices, as well as flexible licensing.
• Support and Training: Reliable customer support and comprehensive training resources are important for smooth operation.
• Cost: Compare pricing plans to find the best value for your business needs, considering both upfront costs and any additional fees for upgrades or services.

10 best remote tech support software in 2025

The following are our top 10 picks for the best remote tech support software.

AnyViewer

AnyViewer is the best remote desktop software for tech support, offering users a smooth, seamless remote experience combined with advanced security protocols. It also supports running high-powered software remotely, making it ideal for a variety of industries.

Used in sectors such as healthcare and education, AnyViewer enhances operational efficiency, streamlines processes, and ensures that remote workers enjoy a secure, stable working environment.

Key Features:

• Unlimited Concurrent Sessions: Handle multiple sessions simultaneously without limitations.
• File Transfer (including Drag-and-Drop): Easily transfer files with a simple drag-and-drop feature.
• Remote Lock, Shutdown, and Reboot: Manage and control your device remotely with lock, shutdown, and reboot options.
• Chat: Communicate instantly with built-in chat functionality.
• Multi-Monitor Support (including Multi-to-Multi): Enjoy support for multiple monitors, even across multiple devices.
• Unattended Remote Access: Access devices without requiring someone on the other end to approve the connection.

TeamViewer

TeamViewer is a remote tech support software that offers a free version for personal use only. It's a solid option for individuals looking for a remote access solution for personal tasks. However, if TeamViewer detects that the free version is being used for commercial purposes, it may block your connection and prevent access to remote devices.

As a TeamViewer alternative, AnyViewer stands out as the best choice, providing free connections without any restrictions. Whether you're managing personal or business tasks, AnyViewer ensures seamless access to remote devices with no limitations on usage.

Key Features:

• Cross-platform and mobile device access
• iOS screen sharing
• Wake up, restart, and installation features
• Flexible file-sharing options
• Remote printing capabilities

LogMeIn Rescue

LogMeIn Rescue is another widely used remote tech support software that offers real-time data monitoring and helps minimize disruptions. While it excels at tracking devices and providing secure access, it lacks several essential IT features that many remote tech support software provide. For instance, session recording and integration with ticketing systems, which are common in other platforms, are not available with LogMeIn Rescue.

Key Features:

• Secure remote access
• Easy file location, sharing, and collaboration
• Convenient document printing to the nearest local printer
• Free access to LastPass Premium for password storage
• Multi-monitor display support

Splashtop

Splashtop provides remote desktop solutions for business professionals and teams, allowing you to work remotely from an unlimited number of computers, tablets, or smartphones using Splashtop's remote desktop apps. This makes it a great choice for businesses that need to access multiple devices securely and efficiently.

Sadly, Splashtop doesn't offer a free plan, and its pricing is generally targeted at business users, making it less suitable for individuals looking for a free remote access solution. As a Splashtop alternative, AnyViewer stands out as a top choice for both personal and professional use, offering free remote access with no restrictions.

Key Features:

• SmoothHD streaming for videos and apps
• Easyfile transfers between devices.
• Manage multiple screens during remote sessions
• Strong security with features like two-factor authentication for safe connections.

ConnectWise ScreenConnect

ConnectWise ScreenConnect is a remote tech support software that offers a 14-day free trial with no credit card required. However, one downside is the significant price hike for its unattended remote access tool. Depending on the plan and the number of devices you need to access, the cost can increase by up to 275% compared to the original pricing model.

In contrast, AnyViewer not only offers a free plan with features like unattended remote access but also provides a more affordable pricing structure. Whether you're an individual user, a startup, or a large corporation, AnyViewer has a plan that fits your needs.

Key Features:

• Windows and forms authentication
• Two-factor authentication (2FA)
• Session timeout functionality
• Login restrictions by IP
• Advanced reporting features

VNC Connect

VNC Connect is a remote desktop platform often used to allow remote workers to access their devices from anywhere. It uses a remote frame buffer (RFB) to transmit the screen of a remote computer to the local device while sending inputs back.

While this method of remote access has been around for a long time, it doesn't perform as well as more modern technologies. AnyViewer, for example, uses a proprietary protocol that delivers high-definition video and audio in real-time, enabling technicians to provide fast and effective support during remote sessions.

Key Features:

• File transfer, printing, and chat
• Multi-factor authentication for added security
• Direct and cloud connectivity options
• Both attended and unattended access
• Rich session permissions for greater control

RemotePC

RemotePC is a remote access tool that supports multiple platforms, including Windows, Mac, Linux, iOS, and Android. It offers features such as file transfer and remote printing. However, AnyViewer stands out as a superior option due to its enhanced security measures, user-friendly interface, and comprehensive support, making it the ideal choice for a reliable and secure remote access solution.

Key Features:

• Access from any iOS or Android device
• Connect to computers via a web browser
• Drag and drop to transfer files/folders
• Chat during remote sessions
• Record your remote sessions

Zoho Assist

Zoho Assist is a web-based remote tech support software that offers features like unattended access, screen sharing, and file transfer. It integrates seamlessly with other Zoho products and provides customizable branding options.

However, AnyViewer offers superior performance with high-definition streaming, extensive device compatibility, and efficient customer support, making it the preferred choice for businesses.

Key Features:

• File transfer
• Voice and video chat
• Reboot and reconnect
• Multiple monitor support
• Schedule sessions

Dameware Remote Everywhere

Dameware Remote Everywhere is a cloud-based remote support solution with robust security features and cross-platform support. It includes unattended access and supports multiple operating systems, including Windows, Mac, and Linux.

However, when compared to AnyViewer, AnyViewer excels in advanced performance, a user-friendly interface, and cost-effective pricing, making it the superior choice for remote support needs.

Key Features:

• Fast, easy remote control
• Secure remote support with multi-factor authentication and advanced encryption
• Essential endpoint support for desktops and mobile devices
• Supports multiple languages

BeyondTrust

BeyondTrust (formerly known as Bomgar Appliance) is a widely used privileged remote access software that offers a centralized platform for session management and access control. Its on-premise options allow businesses to keep remote access behind a firewall, providing additional security.

Key Features:

• Remote access and control
• Customization and branding options
• Team and permissions administration
• Audit and compliance support
• Custom integrations for tailored solutions

Why AnyViewer is the top choice for remote tech support software

AnyViewer has earned its reputation as one of the best remote IT support software solutions, and it’s clear why. Offering a blend of affordability, ease of use, and advanced security, AnyViewer serves the needs of remote teams and IT professionals alike. With a global network of support teams and unmatched security protocols, it’s the perfect tool for anyone looking to integrate remote access into their operations.

Here’s a look at the standout features that have propelled AnyViewer to the top:

• Robust Security Measures: Beyond meeting crucial regulations like GDPR, AnyViewer goes the extra mile with features like two-factor authentication, ECC 256-bit encryption, session logs, and detailed access controls to ensure your data stays safe.
• All-in-One Remote Access: Whether enabling remote work for employees or setting up an on-demand support desk, AnyViewer is versatile. It supports both attended and unattended devices, making it a great all-around solution.
• User-Friendly Interface: AnyViewer is designed for ease. Its straightforward, intuitive layout reduces the learning curve, meaning less time spent training and more time focusing on your devices.
• Customization and Control: Technicians can manage devices with fine-grained control, offering group or individual access to enhance both flexibility and security.
• Affordable Pricing: AnyViewer offers a free version, and its tiered pricing ensures you only pay for the features you need, making it a cost-effective choice for businesses of all sizes.
• 24/7 Customer Support: No matter when issues arise, AnyViewer’s support team is ready to assist via chat, phone, or email, ensuring you're never left in the lurch.

Conclusion

In conclusion, remote tech support software is essential for businesses and IT teams, allowing them to troubleshoot and assist users without being on-site. It helps reduce downtime and improve efficiency. When choosing the right software, it's important to consider security, ease of use, compatibility, and cost.

AnyViewer stands out as an excellent option, offering flexible and affordable remote support features. Its continued success as a leading provider is well-deserved. Want to experience why AnyViewer is the top-rated remote support software? Try it for free today.